Job Vacancies

Clinical Administrator (Full Time/ 40 hours pw)

By July 8, 2022July 29th, 2022No Comments
Clinical Administrator (Full Time/ 40 hours pw)
Operational Base: IPRS Aeromed Office, Gatwick, West Sussex
Monday - Friday, 0800 -1700 hours (Office Based)
Clinical Manager


 To work as part of a team within IPRS Aeromed Clinical Team delivering a first-class professional service through administrative and telephone support to a variety of teams as and when required. To carry out associated tasks to ensure that IPRS Aeromed meets its clients’ requirements to their agreed service level standards. 

 Duties include: 

• Answer incoming calls from, and make outgoing calls to, clients, contractors, stakeholders, and colleagues in a timely and courteous manner. 

• Arrange daily meetings, maintain the Clinical mailboxes, where required ordering of equipment & sending reports to clients. 

• Stock management of medical equipment and general drugs in accordance with the Activities Matrix. 

• Complete outgoing screening calls to contractors to complete record keeping, data entry and auditing of remote clinical sites. 

• Assist in maintaining and updating records on the Patient Management System. 

• Review the progress of referrals/requests of specific clients. 

• Learn administrative processes for all IPRS Aeromed’s contracts and provide support across the teams when required due to sickness, holiday absence and unexpected peaks in work. 

General / Additional Duties: 

• Update records on the Stock Management System. 

• Perform general administrative duties, as and when required. 

• Support Team Leaders, actively reviewing process’ and looking at ways to improve the efficiency of the business. 

• Ensure that professional behaviour, appearance, and attitude are maintained, and the organisation’s policies and procedures are adhered to. 

• Help the Clinical Team achieve relevant Key Performance Indicator targets to meet overall business goals & objectives. 

• Undertake any other duties compatible with the grading of the post, as required. 

Skills and Abilities: 

• Clear and concise written and spoken communication skills, in particular a friendly telephone manner 

• Attention to detail and the ability to record information accurately 

• Ability to communicate effectively with internal and external customers and provide excellent customer service 

• Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment 

• Ability to work on own initiative with minimal supervision in a proactive manner 

• Team worker who is flexible and has a positive attitude to learning and self-development 

Benefits and Rewards: 

• Pension Scheme 

• Employee Assistance Programme 

• Access to IPRS Group Physiotherapy 

• Westfield Health Cash Plan 

• Long service awards 

• Up to 34 days annual leave (including bank holidays) – annual leave increase with completed service 

• Buy additional leave scheme 

• Moving Day leave 

• Annual IPRS Aeromed Awards 

• Opportunity to earn more through overtime 

One personal & one professional reference will be taken up prior to commencement of duties.
IPRS Aeromed will not employ anyone who they know to have affiliation to far right groups such as EDL, BNP, Combat 18, etc

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