Job Vacancies

Operations Coordinator Salary up to £27,000 (depending on experience)

By July 11, 2022July 29th, 2022No Comments
JOB TITLE
Operations Coordinator
LOCATION
IPRS Aeromed Operational Head Office, Gatwick
REPORTS TO
General Manager

MAIN PURPOSE OF THE JOB: (JOB SUMMARY)

To play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver exemplary clinical services to its clients, in the most effective manner.

To ensure all clinical bank staff are rostered and deployed effectively within set service level agreements.

To keep all systems up to date and accurate to facilitate good control over work to ensure efficient responses to client requests.

 

HOURS OF WORK

40 hours per week Monday to Friday between 07:00 and 19:00 (current shifts of 08:00 – 17:00 / 09:00 – 18:00) with one hour unpaid for lunch. On call on duties 3 evenings circa every 4 weeks. Weekend on call duties circa every 6 weeks. Weekends are paid at an additional £300.00

KEY TASKS AND RESPONSIBILITIES: (JOB CONTENT)

  • To assist in the successful service delivery of the Operations Department, working closely with immediate colleagues, the General Manager and Clinical Teams
  • Regular liaison with Operational, Clinical and finance colleagues both at Gatwick and remote locations
  • To coordinate and support operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet  client’s needs
  • Utilise a bespoke database for the management of staff and Jobs ensuring this is kept up to date with accurate information
  • Check resource availability is sufficient against demand and work with colleagues to address any projected shortfalls
  • Answering and/or redirecting queries, requests for information in line with company processes and policies
  • Calling clinical staff, discussing jobs and agreeing  their availability to undertake work, occasionally using good persuasion skills
  • To assist in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved
  • To continually work within Clinical guidelines provided by the CQC
  • Provide shared coverage of the companies on call only service overnight on weekdays 19:00 – 07:00 on a rota basis
  • Work from home weekend shared coverage on a rota basis to support clinical staff and clients who may have operational queries
  • To assist in ensuring the on-target delivery of Company and Client Service Level Agreements (SLAs), Key Performance Indicators (KPIs)
  • To work at all times in compliance with appropriate legislation and regulation (e.g., GDPR/ CQC) and all in- house policies and procedures
  • To undertake any other duties compatible with the grading of the post, as required

GENERAL / ADDITIONAL DUTIES:

  • To comply with the Corporate Data Protection Policy and Information Security Policy which cover all aspects of the organisation’s business in both electronic data and manual filing systems
  • To ensure that professional behaviour, appearance and attitude are maintained and to act always in the best interests of the company
  • To adhere to the roles and responsibilities agreed for specified shift patterns

IDEAL EXPERIENCE AND KNOWLEDGE:

  • Experience of working in a busy customer service/administration environment
  • Experience of working within Emergency Medical Repatriation/ Assistance Services desirable
  • Experience of assigning work to a remote team or other logistics type work
  • Good knowledge using usual Microsoft software (Word, Excel)
  • Knowledge of operations type environments and how teamworking benefits all

QUALIFICATIONS, TRAINING AND EXPERIENCE:

  • We’re looking for bright, confident, resilient people with a great positive mindset who love learning new things
  • Candidates will ideally have good customer service/administration experience in an office environment

SKILLS AND ABILITIES:

  • Ability to communicate effectively and clearly with internal and external stakeholders and provide proactive customer service
  • Clear and concise written and spoken communication skills, in particular a friendly telephone manner
  • Attention to detail and the ability to record information accurately and at pace
  • Ability to make sound decisions quickly and under pressure
  • Ability to plan and organise workloads effectively in a fast moving and demanding environment
  • Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment
  • Ability to work on own initiative with minimal supervision in a proactive manner
  • Team worker who is flexible and has the ability to easily collaborate with and support colleagues for the overall benefit of the team
  • Conscientious, robust, logical, pragmatic calm, with a positive attitude to learning and self-development
DBS CHECK REQUIRED
Yes
HOME OFFICE SECURITY CLEARANCE (SC)
Yes Enhanced
DATE
November 2021

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