Job Vacancies

Operations Coordinator

By January 4, 2023No Comments
JOB TITLE
Operations Coordinator
LOCATION
Operational Base: IPRS Aeromed Office, Gatwick, West Sussex
HOURS OF WORK
Monday - Friday, 0800 -1700 hours (Office Based)
SALARY:
SALARY ON REQUEST
REPORTS TO
Operations manager

MAIN PURPOSE OF THE JOB: 

To play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver innovative and exemplary clinical services to its clients in the most effective manner, through optimum operational business processes and procedures. To ensure all clinical bank staff are tasked and despatched effectively to deliver a first-class service to clients and patients within set service level agreements and key performance indicators.   

EXPERIENCE AND KNOWLEDGE:

 E: Essential     D: Desirable

  • Experience of working in a customer service/administration environment (E)
  • Experience of working within Emergency Medical Repatriation/ Assistance Services (D)
  • Experience of assigning work to a remote team, desirably in an international environment (D)
  • Experience of dealing with medical professionals and patients (D)
  • Experience of using various Microsoft programmes and databases (E)
  • Ability to speak languages other than English (D)

Key Tasks:

  • To assist in the successful service delivery of the Operations Department, working closely with the General Manager and Clinical Teams 
  • Regular liaison with Operational, Clinical and finance colleagues both at Gatwick and remote locations
  • To coordinate and support operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet the client’s needs
  • Utilise a bespoke database for the management of staff and workload
  • Utilise management information to ensure sufficient resource availability for the demand and work with colleagues to address any projected shortfalls
  • Answering and/or redirecting queries, requests for information in line with company processes and policies 
  • To assist in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved
  • To continually work within Clinical guidelines provided by the CQC
  • Provide shared coverage of the companies on call service overnight on weekdays 19:00 – 07:00
  • Provide shared coverage of the companies on call service at weekends on a rota basis
  • Provision of weekend ops support to the Clinical case worker who run operations during this time, minimal support will be required via phone on a rota basis
  • To assist in ensuring the on-target delivery of Company and Client Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and Management Information (MI)
  • To work at all times in compliance with appropriate legislation and regulation (e.g., GDPR/ CQC) and all in- house policies and procedures
  • To undertake any other duties compatible with the grading of the post, as required

QUALIFICATIONS, TRAINING AND EXPERIENCE:

  • GNVQ/NVQ Level 2 qualification or equivalent, or
  • 4 GCSE/O level passes A-C or equivalent, including English and Maths; or
  • A minimum of three years administration or customer service experience
  • Whilst qualifications are useful, our emphasis is on relevant experience, aptitude, behaviours and a good fit with our Team.

SKILLS AND ABILITIES:

  • Ability to respond efficiently to changing demands.
  • Clear and concise written and spoken communication skills.
  • Attention to detail and the ability to record information accurately are both essential.
  • Ability to plan and organise workloads effectively.
  • Ability to prioritise and meet relevant Key Performance Indicators.
  • Ability to work on own initiative with minimal supervision in a proactive manner.
  • Team worker who is flexible and has a positive attitude to learning and self-development 
DBS CHECK REQUIRED
Yes
REFERENCE
One personal & one professional reference will be taken up prior to commencement of duties.
NOTE
IPRS Aeromed will not employ anyone who they know to have affiliation to far right groups such as EDL, BNP, Combat 18, etc
TRAVEL REQUIRED
You may be required to undertake travel to other client locations in response to service requirements.
DATE
1/2023

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