'PosAPI user'

MAIN PURPOSE OF THE JOB: 

To play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver innovative and exemplary clinical services to its clients in the most effective manner, through optimum operational business processes and procedures. To ensure all clinical bank staff are tasked and despatched effectively to deliver a first-class service to clients and patients within set service level agreements and key performance indicators.   

EXPERIENCE AND KNOWLEDGE:

 E: Essential     D: Desirable

• Experience of working in a customer service/administration environment (E)
• Experience of working within Emergency Medical Repatriation/ Assistance Services (D)
• Experience of assigning work to a remote team, desirably in an international environment (D)
• Experience of dealing with medical professionals and patients (D)
• Experience of using various Microsoft programmes and databases (E)
• Ability to speak languages other than English (D)

Key Tasks:

• To assist in the successful service delivery of the Operations Department, working closely with the General Manager and Clinical Teams 
• Regular liaison with Operational, Clinical and finance colleagues both at Gatwick and remote locations
• To coordinate and support operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet the client’s needs
• Utilise a bespoke database for the management of staff and workload
• Utilise management information to ensure sufficient resource availability for the demand and work with colleagues to address any projected shortfalls
• Answering and/or redirecting queries, requests for information in line with company processes and policies 
• To assist in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved
• To continually work within Clinical guidelines provided by the CQC
• Provide shared coverage of the companies on call service overnight on weekdays 19:00 – 07:00
• Provide shared coverage of the companies on call service at weekends on a rota basis
• Provision of weekend ops support to the Clinical case worker who run operations during this time, minimal support will be required via phone on a rota basis
• To assist in ensuring the on-target delivery of Company and Client Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and Management Information (MI)
• To work at all times in compliance with appropriate legislation and regulation (e.g., GDPR/ CQC) and all in- house policies and procedures
• To undertake any other duties compatible with the grading of the post, as required

QUALIFICATIONS, TRAINING AND EXPERIENCE:

• GNVQ/NVQ Level 2 qualification or equivalent, or
• 4 GCSE/O level passes A-C or equivalent, including English and Maths; or
• A minimum of three years administration or customer service experience
• Whilst qualifications are useful, our emphasis is on relevant experience, aptitude, behaviours and a good fit with our Team.

SKILLS AND ABILITIES:

• Ability to respond efficiently to changing demands.
• Clear and concise written and spoken communication skills.
• Attention to detail and the ability to record information accurately are both essential.
• Ability to plan and organise workloads effectively.
• Ability to prioritise and meet relevant Key Performance Indicators.
• Ability to work on own initiative with minimal supervision in a proactive manner.
• Team worker who is flexible and has a positive attitude to learning and self-development 

MAIN PURPOSE OF THE JOB: 

To provide financial and administrative support to the Management Accountant and Operations Director and on occasions to the operational team as required. 

To process shifts on a daily basis from the online scheduling system, ensuring all invoice information is in place to support the raising of invoices to a range of clients. Managing the submission and authorisation of all medical staff and supplier invoices, whilst reporting progress to the Management Accountant.  

Assist the Management Accountant in the production of financial and statistical reports to Senior Management on a weekly and monthly basis, preparation of budgets for new projects and opportunities liaising with Senior Management. 

EXPERIENCE AND KNOWLEDGE:

 E: Essential     D: Desirable

• A minimum of one-two years corporate experience in a similar role. 
• Experience of accurate data input and financial systems.
• Experience of managing supplier invoicing 
• Experience of working in a customer service /contact environment.
• Experience of creation of MI reports, data analysis and ‘adding intellect to information’. 
• MS Office – Intermediate Level – Outlook, MS Word, PowerPoint. Excel (Macros, Pivot Tables, VLookup, Charts/Graphs)

Key Tasks:

• Process all shift closures accurately daily, in line with the submission of timesheets and other completion paperwork including expenses submitted by Clinical sub-contractors. 
• Process all incoming invoices against pre-agreed costs and approve or decline as appropriate. Process invoices through our inhouse scheduling system and ‘a-cloud’ platform, liaising with our Group Finance team as required.
• Liaise with the operational team on referrals and associated invoicing, ensuring all sub-contractors are paid in a timely manner.
• Build strong relationships with the appropriate finance colleagues for current and new clients & maintain clear lines of communication 
• To assist with the creation of weekly and monthly SLT and client MI, ensuring this is carefully QA’d and that suitable insight and commentary are added to bring the data to life. 
• Work with the management team in accurate forecasting of work including quarterly forecasting.
• Creation of ad hoc reports as required by clients or the management team.
• Ensure compliance with CQC guidelines, GDPR, Information Security and all other regulations and policies.
• To take a proactive approach to identifying new initiatives and business improvements to help ensure IPRS Aeromed work in the most optimised manner delivering high quality services to our internal and external stakeholders. 
• Undertake a hands-on approach to and other administrative & financial duties as and when business demands may deem it necessary.

QUALIFICATIONS, TRAINING AND EXPERIENCE:

• • Part Qualified Accountant – Experienced Financial Analyst
  • Good A level passes in Mathematics and English Language. 
  • Knowledge of accounting software

SKILLS AND ABILITIES:

• Excellent attention to detail and the ability to record information accurately and at pace.
• Ability to time-manage effectively to meet agree deadline in a demanding environment.
• Skilled in producing professional data and reports for internal and external stakeholders.
• Good communication skills with the ability and gravitas  to influence internal and external stakeholders at all levels. 
• Ability to manage multiple tasks simultaneously ensuring good prioritisation al all times. 
• Confident self-starter with the ability to work in a flexible manner in a changing environment.
• Team player with the ability to proactively 

MAIN PURPOSE OF THE JOB: 

• Provide triage support service for our client who are managing detainees in UK Courts custody suites.
• Accurately document triage consultation notes in a timely fashion within the Pharos platform, to allow for suitable clinical guidance and intervention.
• Provide day-to-day leadership and support to the paramedic/Nurse team and assist other colleagues in the business as required.
• Provide input into complex jobs/ conference calls with key client stakeholders to ensure that clinically lead proactive solutions are offered to support the mission goals. At all times ensure that the medical welfare of the service user and good clinical practice are at the forefront of all decision making. 
• Adhere to and implement CQC and local policies and procedures whilst working within the HCPC/ NMC Code of Professional Conduct.

EXPERIENCE AND KNOWLEDGE:

 E: Essential     D: Desirable

• Minimum 5 years post qualification as a paramedic or nurse (E)
• Evidence of experience within a clinical triage setting (E)
• Evidence of consolidating post qualification practice (E)
• Remote/ telephone triage experience (D) 
• Good I.T. skills (E) 
• Ability to speak fluent English (E)
• Ability to speak languages other than English (D)  
• Full driving licence and own transport (E)  
• Smart, professional appearance and conduct (E)  

QUALIFICATIONS, TRAINING AND EXPERIENCE:

• Current registration with HCPC or NMC
• Either I.H.C.D. Dip Para or adult nursing.  
• Clinical leadership/management qualification

SKILLS AND ABILITIES:

• Ability to work actively within a team, but to work without supervision whenever necessary. 
• Strong leadership qualities.
• Self- motivating with the ability to prioritise workload.
• Clear and concise communication skills, in particular when interacting with patients and third parties. 
• Attention to detail and the ability to record information accurately.
• Ability to identify and manage signs and symptoms of a deteriorating patient.
• Ability to influence a clinical situation remotely.
• Ability to make appropriate and informed decisions quickly. 
• Ability to remain calm and professional in a busy working environment.