Vision and Values

To deliver expert, compassionate medical care wherever it’s needed most - with clear focus, clinical excellence and a deep respect for every individual.

To be the UK’s leading provider of agile, clinically led healthcare services in secure and complex environments - trusted for our integrity, innovation and human approach. We aim to set the standard for safe, responsive medical support across custody, court, transport and repatriation services, always acting with empathy and professionalism.

Diversity
We value and celebrate the differences that make every individual unique. By fostering an inclusive and supportive environment, we create space for diverse voices, experiences and perspectives to thrive. This strengthens our team, enhances our care and ensures we respect and respond to the needs of all the people and communities we serve.

Innovation
We are committed to continuous improvement and finding smarter, more effective ways of working. Whether through technology, clinical practice or operational design, we embrace innovation that enhances safety, quality and outcomes. By staying forward-thinking and adaptive, we provide solutions that meet the evolving needs of our partners and the individuals in our care.

Integrity
We are guided by honesty, fairness and transparency in every action we take. Doing the right thing – even when no one is watching – is central to how we work. Our partners trust us because we take ownership, uphold the highest ethical standards and hold ourselves accountable for the decisions we make and the care we provide.

Kindness
We believe kindness is a strength, especially in high-pressure or challenging environments. Our team approaches every situation with empathy, compassion and understanding, recognising the humanity in every person we support. We listen carefully, act with sensitivity and create moments of calm and reassurance when they are needed most.