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Deputy Clinical Manager (Paramedic or Nurse) £45,000.00pa plus benefits

JOB TITLE
Deputy Clinical Manager (HCPC paramedic or NMC nurse)
LOCATION
Operational Base: IPRS Aeromed Office, Gatwick, West Sussex
HOURS OF WORK
Monday - Friday, 0800 -1700 hours (Office Based)
REPORTS TO
Clinical Manager

MAIN PURPOSE OF THE JOB: 

The post holder will be responsible for:

  • Delivering the day-to-day Medical Triage telephone service.
  • Providing leadership, support and guidance to the paramedic team.
  • Providing on-call support for urgent out of hours enquiries as required.
  • Providing clinical input for complex jobs.
  • Assisting operations on cases requiring clinical review.
  • Supporting the Clinical Manager and deputising in his absence.

KEY TASKS AND RESPONSIBILITIES: 

  • Provide triage support service for our client who are managing detainees in UK Courts custody suites, delivering one of three main outcomes dependent on severity/ urgency of issues presenting:
    • Provide clinical advice and guidance to the caller.
    • Deploy one of our on-call paramedics to the court to attend to the detainee in person.
    • Instruct the caller to arrange an A&E visit/ Blue Light the detainee
  • Accurately document triage consultation notes in a timely fashion within the Pharos platform, to allow for suitable clinical guidance and intervention.
  • Use professional judgement at all times and with the support of clinical assessment software, provide skilled and effective assessment of patients presenting clinical need, through telephone consultation and operational requirement.
  • Conduct weekly audits on clinical triage dispositions to ensure correct outcomes were delivered by others.
  • Provide day-to-day leadership and support to the paramedic team and assist other colleagues in the business as required.
  • Provide on-call support to the business and clients out of hours on urgent matters that require immediate attention. Likewise provide support with urgent enquiries from staff manning the clinical triage line at weekends if required.
  • Provide input into complex jobs/ conference calls with key client stakeholders to ensure that clinically lead proactive solutions are offered to support the mission goals. At all times ensure that the medical welfare of the detainees and good clinical practice are at the forefront of all decision making.
  • Ensure good communication with the Operations Team and provide clinical support on repatriation cases, assessing the medical history of detainees and required job skill. Provide clinical advice and guidance on appropriate requirements to facilitate safe movement of the individual. Ensure ‘medifs’ are sent 7 days before departure and secure oxygen and other requirements to ensure safe transfer of detainees as required.
  • On a daily basis, access Covid19 test results from the ‘Results’ Inbox and promptly forward these via email the relevant recipients. Immediately flag any positive results to the relevant Healthcare facility and inform the Operations team. Ensure test certificates are printed and scanned with consent forms into relevant network folder and update results to the test database.
  • Conduct audits of medical equipment in kit bags and controlled drugs/ general drugs in accordance with the ‘Activities Matrix’.
  • Conduct audits of Clinical Report Forms ensuring 100% are completed following operational processing in accordance with the ‘Activities Matrix’.
  • Closely manage the Clinical Inbox throughout the day, responding promptly to enquiries and requests.
  • Provide support to and deputise for the Clinical Manager in his absence in line with agreed levels of autonomy, responsibility and decision making.
  • Carry out staff reviews and identify the requirements and training of the contractor team.
  • Adhere to and implement CQC and local policies and procedures whilst working within the HCPC Code of Professional Conduct.
  • Maintain an up-to-date awareness of current policies and use acquired skills in mental health, child protection, safeguarding, duty of candour, medication enquiries and all other aspects of general healthcare.
  • Participate as required in the investigation of incidents, complaints, or accidents.
  • Refer to Clinical Manager, peers, or colleagues as necessary for advice, but to maintain accountability and responsibility for decisions made in relation to clinical calls and operational needs.
  • Inform senior colleagues of any factors affecting delivery of the service as soon as they arise.
  • Work with the management team to contribute to the continuous development and delivery of service within the guidelines and standards of the Care Quality Commission (CQC).
  • Work independently within the constraints of professional and organisational policies and structures, taking responsibility and accountability for managing own workload, risk assessment and risk management.
  • Actively participate in clinical supervision to facilitate personal and professional development.
  • Facilitate and actively participate in the continuous quality improvement audit process to develop individual performance and achieve against set delivery targets.
  • Maintain a healthy and safe work environment for self and colleagues.

EXPERIENCE AND KNOWLEDGE:

 E Essential     D Desirable

  • Minimum 5 years post qualification as a paramedic or nurse (E)
  • Evidence of experience within a clinical leadership/management setting (E)
  • Evidence of consolidating post qualification practice (E)
  • Primary and acute secondary care experience (E)
  • Remote/ telephone triage experience (D)
  • Good I.T. skills (E)
  • Ability to speak fluent English (E)
  • Ability to speak languages other than English (D)
  • Full driving licence and own transport (E)
  • Smart, professional appearance and conduct (E)

QUALIFICATIONS, TRAINING AND EXPERIENCE:

  • Current registration with HCPC
  • Clinical leadership/management qualification
  • Either I.H.C.D. Dip Para or adult nursing.
  • Able to demonstrate Continuous Professional Development

SKILLS AND ABILITIES:

  • Ability to work actively within a team, but to work without supervision whenever necessary.
  • Strong leadership qualities.
  • Self- motivating with the ability to prioritise workload.
  • Clear and concise communication skills, in particular when interacting with patients and third parties.
  • Attention to detail and the ability to record information accurately.
  • Ability to identify and manage signs and symptoms of a deteriorating patient.
  • Ability to influence a clinical situation remotely.
  • Ability to make appropriate and informed decisions quickly.
  • Ability to remain calm and professional in a busy working environment.
DBS CHECK REQUIRED
Yes – Enhanced
HOME OFFICE SECURITY CLEARANCE (SC)
Yes – CTC/SC level (NB: The application process for this can take anything up to 12 weeks)
REFERENCE
One personal & one professional reference will be taken up prior to commencement of duties.
NOTE
IPRS Aeromed will not employ anyone who they know to have affiliation to far right groups such as EDL, BNP, Combat 18
TRAVEL REQUIRED
You may be required to undertake travel to all worldwide destinations.
DATE
20/12/2021

Paramedic or Nurse £18ph to £27ph

JOB TITLE
HCPC Paramedic or NMC Nurse
LOCATION
IPRS Aeromed Office, Spectrum House Gatwick, West Sussex. Duties will require travel both Internationally and within the UK.
REPORTS TO
Clinical Manager

MAIN PURPOSE OF THE JOB: (JOB SUMMARY)

To undertake medical escort duties ensuring the health and wellbeing of persons being transported within or being removed from the UK. Working closely in conjunction with security officers contracted to the Home Office. The role may also include performing medical escort duties without a security team in place. As a Paramedic/ Nurse you will be expected to adhere to JRCALC guidelines and work within the HCPC/ NMC registration and scope of practice.

KEY TASKS AND RESPONSIBILITIES: 

  • To maintain an up to date and accurate record of your availability via our online system.
  • To respond to assigned tasks via our online system in a timely manner.
  • To maintain good communication and relations with the IPRS Aeromed Operations and the Clinical Manager.
  • To ensure your kit and drugs are in date and are satisfactory prior to commencement of duties. And to ensure all items used follow the appropriate auditable trail and documentation.
  • To receive a clinical handover from the treating clinician and make appropriate judgements regarding ongoing care.
  • To measure and record baseline observations upon making contact with the individual and at appropriate intervals thereafter.
  • To act upon their clinical needs by whatever means judged necessary.
  • To actively promote the wellbeing of your patient through regular medication as prescribed.
  • To treat the individual autonomously in the event of unexpected/unforeseen acute episodes.
  • To provide a comprehensive clinical handover to a clinician at final destination or to ensure that the individual or carer understands and is capable of delivering what is necessary from then on.
  • To maintain clinical objectivity at all times, with the patient’s wellbeing in mind.
  • To produce accurate medical notes primarily to ensure the provision of ongoing care but also for clinical audit purposes.
  • To ensure the medical welfare of colleagues in the security team is maintained at all times.
  • Submit all administrative paperwork and invoices in line with company procedure.

GENERAL / ADDITIONAL DUTIES:

  • Respond to requests by the crew in the event of a medical emergency on the aircraft.
  • Brief the Team Leader in the event of deterioration of your patient(s).
  • Assist the team as requested to ensure a safe and swift removal, though not to the detriment of your patient.
  • Undertake any other delegated duties considered appropriate to the role. These include ambulance transfers, triage services, “Fit to Fly” assessments, teaching sessions and responding to our clients needs within the UK.

EXPERIENCE AND KNOWLEDGE:

 E Essential     D Desirable

  • Minimum 5 years post qualification as a HCPC paramedic/ NMC Nurse (E)
  • Basic I.T. skills (E)
  • Ability to speak fluent English (E)
  • Ability to speak languages other than English (D)
  • Full driving licence and own reliable transport (E)
  • Smart, professional appearance and conduct (E)
  • Teaching or management qualification (D)
  • Knowledge and understanding of JESIP (D)

QUALIFICATIONS, TRAINING AND EXPERIENCE:

  • Current registration with HCPC – with no investigations/suspensions current or pending
  • Either I.H.C.D. or HE Para.
  • Able to demonstrate Continuous Professional Development and ALS competencies

SKILLS AND ABILITIES:

  • Ability to work actively within a team, but to work without supervision whenever necessary.
  • Ability to identify and correct signs and symptoms of a deteriorating patient.
  • Clear and concise communication skills, in particular when interacting with a patient.
  • Attention to detail and the ability to record information accurately.
  • Ability to make appropriate decisions quickly.
  • Ability to remain calm and professional if an individual becomes disruptive/aggressive.
DBS CHECK REQUIRED
Yes – Enhanced
HOME OFFICE SECURITY CLEARANCE (SC)
Yes – CTC level (NB: The application process for this can take anything up to 12 weeks)
REFERENCE
One personal & one professional reference will be taken up prior to commencement of duties.
NOTE
IPRS Aeromed will not employ anyone who they know to have affiliation to far right groups such as EDL, BNP, Combat 18
PASSPORT(S)
Existing passport MUST have minimum of 6 months and 3 pages remaining. There is an expectation that a second passport will be applied for within 6 months of start date with IPRS Aeromed at your own expense. We will provide you with the necessary documentation to facilitate this.
TRAVEL REQUIRED
You may be required to undertake travel to all worldwide destinations.
DATE
20/12/2021

Operations Coordinator Salary up to £27,000 (depending on experience)

JOB TITLE
Operations Coordinator
LOCATION
IPRS Aeromed Operational Head Office, Gatwick
REPORTS TO
General Manager

MAIN PURPOSE OF THE JOB: (JOB SUMMARY)

To play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver exemplary clinical services to its clients, in the most effective manner.

To ensure all clinical bank staff are rostered and deployed effectively within set service level agreements.

To keep all systems up to date and accurate to facilitate good control over work to ensure efficient responses to client requests.

 

HOURS OF WORK

40 hours per week Monday to Friday between 07:00 and 19:00 (current shifts of 08:00 – 17:00 / 09:00 – 18:00) with one hour unpaid for lunch. On call on duties 3 evenings circa every 4 weeks. Weekend on call duties circa every 6 weeks. Weekends are paid at an additional £300.00

KEY TASKS AND RESPONSIBILITIES: (JOB CONTENT)

  • To assist in the successful service delivery of the Operations Department, working closely with immediate colleagues, the General Manager and Clinical Teams
  • Regular liaison with Operational, Clinical and finance colleagues both at Gatwick and remote locations
  • To coordinate and support operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet  client’s needs
  • Utilise a bespoke database for the management of staff and Jobs ensuring this is kept up to date with accurate information
  • Check resource availability is sufficient against demand and work with colleagues to address any projected shortfalls
  • Answering and/or redirecting queries, requests for information in line with company processes and policies
  • Calling clinical staff, discussing jobs and agreeing  their availability to undertake work, occasionally using good persuasion skills
  • To assist in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved
  • To continually work within Clinical guidelines provided by the CQC
  • Provide shared coverage of the companies on call only service overnight on weekdays 19:00 – 07:00 on a rota basis
  • Work from home weekend shared coverage on a rota basis to support clinical staff and clients who may have operational queries
  • To assist in ensuring the on-target delivery of Company and Client Service Level Agreements (SLAs), Key Performance Indicators (KPIs)
  • To work at all times in compliance with appropriate legislation and regulation (e.g., GDPR/ CQC) and all in- house policies and procedures
  • To undertake any other duties compatible with the grading of the post, as required

GENERAL / ADDITIONAL DUTIES:

  • To comply with the Corporate Data Protection Policy and Information Security Policy which cover all aspects of the organisation’s business in both electronic data and manual filing systems
  • To ensure that professional behaviour, appearance and attitude are maintained and to act always in the best interests of the company
  • To adhere to the roles and responsibilities agreed for specified shift patterns

IDEAL EXPERIENCE AND KNOWLEDGE:

  • Experience of working in a busy customer service/administration environment
  • Experience of working within Emergency Medical Repatriation/ Assistance Services desirable
  • Experience of assigning work to a remote team or other logistics type work
  • Good knowledge using usual Microsoft software (Word, Excel)
  • Knowledge of operations type environments and how teamworking benefits all

QUALIFICATIONS, TRAINING AND EXPERIENCE:

  • We’re looking for bright, confident, resilient people with a great positive mindset who love learning new things
  • Candidates will ideally have good customer service/administration experience in an office environment

SKILLS AND ABILITIES:

  • Ability to communicate effectively and clearly with internal and external stakeholders and provide proactive customer service
  • Clear and concise written and spoken communication skills, in particular a friendly telephone manner
  • Attention to detail and the ability to record information accurately and at pace
  • Ability to make sound decisions quickly and under pressure
  • Ability to plan and organise workloads effectively in a fast moving and demanding environment
  • Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment
  • Ability to work on own initiative with minimal supervision in a proactive manner
  • Team worker who is flexible and has the ability to easily collaborate with and support colleagues for the overall benefit of the team
  • Conscientious, robust, logical, pragmatic calm, with a positive attitude to learning and self-development
DBS CHECK REQUIRED
Yes
HOME OFFICE SECURITY CLEARANCE (SC)
Yes Enhanced
DATE
November 2021