HOURS OF WORK
MAIN PURPOSE OF THE JOB:
The post holder will be responsible for:
- Delivering the day-to-day Medical Triage telephone service.
- Providing leadership, support and guidance to the paramedic team.
- Providing on-call support for urgent out of hours enquiries as required.
- Providing clinical input for complex jobs.
- Assisting operations on cases requiring clinical review.
- Supporting the Clinical Manager and deputising in his absence.
KEY TASKS AND RESPONSIBILITIES:
- Provide triage support service for our client who are managing detainees in UK Courts custody suites, delivering one of three main outcomes dependent on severity/ urgency of issues presenting:
- Provide clinical advice and guidance to the caller.
- Deploy one of our on-call paramedics to the court to attend to the detainee in person.
- Instruct the caller to arrange an A&E visit/ Blue Light the detainee
- Accurately document triage consultation notes in a timely fashion within the Pharos platform, to allow for suitable clinical guidance and intervention.
- Use professional judgement at all times and with the support of clinical assessment software, provide skilled and effective assessment of patients presenting clinical need, through telephone consultation and operational requirement.
- Conduct weekly audits on clinical triage dispositions to ensure correct outcomes were delivered by others.
- Provide day-to-day leadership and support to the paramedic team and assist other colleagues in the business as required.
- Provide on-call support to the business and clients out of hours on urgent matters that require immediate attention. Likewise provide support with urgent enquiries from staff manning the clinical triage line at weekends if required.
- Provide input into complex jobs/ conference calls with key client stakeholders to ensure that clinically lead proactive solutions are offered to support the mission goals. At all times ensure that the medical welfare of the detainees and good clinical practice are at the forefront of all decision making.
- Ensure good communication with the Operations Team and provide clinical support on repatriation cases, assessing the medical history of detainees and required job skill. Provide clinical advice and guidance on appropriate requirements to facilitate safe movement of the individual. Ensure ‘medifs’ are sent 7 days before departure and secure oxygen and other requirements to ensure safe transfer of detainees as required.
- On a daily basis, access Covid19 test results from the ‘Results’ Inbox and promptly forward these via email the relevant recipients. Immediately flag any positive results to the relevant Healthcare facility and inform the Operations team. Ensure test certificates are printed and scanned with consent forms into relevant network folder and update results to the test database.
- Conduct audits of medical equipment in kit bags and controlled drugs/ general drugs in accordance with the ‘Activities Matrix’.
- Conduct audits of Clinical Report Forms ensuring 100% are completed following operational processing in accordance with the ‘Activities Matrix’.
- Closely manage the Clinical Inbox throughout the day, responding promptly to enquiries and requests.
- Provide support to and deputise for the Clinical Manager in his absence in line with agreed levels of autonomy, responsibility and decision making.
- Carry out staff reviews and identify the requirements and training of the contractor team.
- Adhere to and implement CQC and local policies and procedures whilst working within the HCPC Code of Professional Conduct.
- Maintain an up-to-date awareness of current policies and use acquired skills in mental health, child protection, safeguarding, duty of candour, medication enquiries and all other aspects of general healthcare.
- Participate as required in the investigation of incidents, complaints, or accidents.
- Refer to Clinical Manager, peers, or colleagues as necessary for advice, but to maintain accountability and responsibility for decisions made in relation to clinical calls and operational needs.
- Inform senior colleagues of any factors affecting delivery of the service as soon as they arise.
- Work with the management team to contribute to the continuous development and delivery of service within the guidelines and standards of the Care Quality Commission (CQC).
- Work independently within the constraints of professional and organisational policies and structures, taking responsibility and accountability for managing own workload, risk assessment and risk management.
- Actively participate in clinical supervision to facilitate personal and professional development.
- Facilitate and actively participate in the continuous quality improvement audit process to develop individual performance and achieve against set delivery targets.
- Maintain a healthy and safe work environment for self and colleagues.
EXPERIENCE AND KNOWLEDGE:
E Essential D Desirable
- Minimum 5 years post qualification as a paramedic or nurse (E)
- Evidence of experience within a clinical leadership/management setting (E)
- Evidence of consolidating post qualification practice (E)
- Primary and acute secondary care experience (E)
- Remote/ telephone triage experience (D)
- Good I.T. skills (E)
- Ability to speak fluent English (E)
- Ability to speak languages other than English (D)
- Full driving licence and own transport (E)
- Smart, professional appearance and conduct (E)
QUALIFICATIONS, TRAINING AND EXPERIENCE:
- Current registration with HCPC
- Clinical leadership/management qualification
- Either I.H.C.D. Dip Para or adult nursing.
- Able to demonstrate Continuous Professional Development
SKILLS AND ABILITIES:
- Ability to work actively within a team, but to work without supervision whenever necessary.
- Strong leadership qualities.
- Self- motivating with the ability to prioritise workload.
- Clear and concise communication skills, in particular when interacting with patients and third parties.
- Attention to detail and the ability to record information accurately.
- Ability to identify and manage signs and symptoms of a deteriorating patient.
- Ability to influence a clinical situation remotely.
- Ability to make appropriate and informed decisions quickly.
- Ability to remain calm and professional in a busy working environment.