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MAIN PURPOSE OF THE JOB: 

The post holder will be responsible for:

• Delivering the day-to-day Medical Triage telephone service.
• Providing support to the clinical team.
• Assisting operations team on cases requiring clinical review. 
• Supporting the Clinical Manager/Deputy Clinical Manager and deputising in their absence.  

KEY TASKS AND RESPONSIBILITIES: 

• KEY TASKS AND RESPONSIBILITIES: 
  • Provide triage support service for our client who are managing detainees in UK Courts custody suites, delivering one of three main outcomes dependent on severity/ urgency of issues presenting:
    • Provide clinical advice and guidance to the caller.
    • Deploy one of our on-call clinicians to the court to attend to the detainee in person.
    • Instruct the caller to arrange an A&E visit/ alternative disposition 
  • Accurately document triage consultation notes in a timely fashion within the Pharos platform, to allow for suitable clinical guidance and intervention.
  • Use professional judgement at all times and with the support of clinical assessment software, provide skilled and effective assessment of patients presenting clinical need, through telephone consultation and operational requirement. 
  • Provide day-to-day support to the clinical team and assist other colleagues in the business as required. 
  • Conduct audits of medical equipment in kit bags and controlled drugs/ general drugs in accordance with the ‘Activities Matrix’.  
  • Conduct audits of Clinical Report Forms ensuring 100% are completed following operational processing in accordance with the ‘Activities Matrix’.   
  • Closely manage the Clinical Inbox throughout the day, responding promptly to enquiries and requests. 
  • Provide support to and deputise for the Deputy Clinical Manager in their absence in line with agreed levels of autonomy, responsibility and decision making. 
  • Adhere to and implement CQC and local policies and procedures whilst working within the HCPC Code of Professional Conduct.
  • Maintain an up-to-date awareness of current policies and use acquired skills in mental health, child protection, safeguarding, duty of candour, medication enquiries and all other aspects of general healthcare.
  • Refer to Clinical Manager, peers, or colleagues as necessary for advice, but to maintain accountability and responsibility for decisions made in relation to clinical calls and operational needs.
  • Inform senior colleagues of any factors affecting delivery of the service as soon as they arise.
  • Work with the management team to contribute to the continuous development and delivery of service within the guidelines and standards of the Care Quality Commission (CQC).
  • Work independently within the constraints of professional and organisational policies and structures, taking responsibility and accountability for managing own workload, risk assessment and risk management.
  • Actively participate in clinical supervision to facilitate personal and professional development.
  • Facilitate and actively participate in the continuous quality improvement audit process to develop individual performance and achieve against set delivery targets.
  • Maintain a healthy and safe work environment for self and colleagues.
  • To undertake any other duties compatible with the grading of the post, as required.

EXPERIENCE AND KNOWLEDGE:

 E: Essential     D: Desirable

• Minimum 5 years post qualification as a paramedic or nurse (E)
• Evidence of experience within a clinical triage setting (E)
• Evidence of consolidating post qualification practice (E)
• Remote/ telephone triage experience (D) 
• Good I.T. skills (E) 
• Ability to speak fluent English (E)
• Ability to speak languages other than English (D)  
• Full driving licence and own transport (E)  
• Smart, professional appearance and conduct (E)  

QUALIFICATIONS, TRAINING AND EXPERIENCE:

• Current registration with HCPC or NMC
• Either I.H.C.D. Dip Para or adult nursing.  
• Able to demonstrate Continuous Professional Development

SKILLS AND ABILITIES:

• Ability to work actively within a team, but to work without supervision whenever necessary. 
• Strong leadership qualities.
• Self- motivating with the ability to prioritise workload.
• Clear and concise communication skills, in particular when interacting with patients and third parties. 
• Attention to detail and the ability to record information accurately.
• Ability to identify and manage signs and symptoms of a deteriorating patient.
• Ability to influence a clinical situation remotely.
• Ability to make appropriate and informed decisions quickly. 
• Ability to remain calm and professional in a busy working environment. 

MAIN PURPOSE OF THE JOB: (JOB SUMMARY)

To undertake medical escort duties ensuring the health and wellbeing of persons in various locations and settings. Working closely in conjunction with security officers. As a Paramedic you will be expected to adhere to JRCALC guidelines and work within the HCPC registration and scope of practice.

KEY TASKS AND RESPONSIBILITIES: 

• To maintain an up to date and accurate record of your availability via our online system.
• To respond to assigned tasks via our online system in a timely manner.
• To maintain good communication and relations with the IPRS Aeromed Operations and the Clinical Manager.
• To ensure your kit and drugs are in date and are satisfactory prior to commencement of duties. And to ensure all items used follow the appropriate auditable trail and documentation.
• To receive a clinical handover from the treating clinician and make appropriate judgements regarding ongoing care.
• To measure and record baseline observations upon making contact with the individual and at appropriate intervals thereafter.
• To act upon their clinical needs by whatever means judged necessary.
• To actively promote the wellbeing of your patient through regular medication as prescribed.
• To treat the individual autonomously in the event of unexpected/unforeseen acute episodes.
• To maintain clinical objectivity at all times, with the patient’s wellbeing in mind.
• To produce accurate medical notes primarily to ensure the provision of ongoing care but also for clinical audit purposes.
• Submit all administrative paperwork and invoices in line with company procedure.

GENERAL / ADDITIONAL DUTIES:

• Respond to requests by the crew in the event of a medical emergency on the aircraft.
• Brief the Team Leader in the event of deterioration of your patient(s).
• Undertake any other delegated duties considered appropriate to the role. These include ambulance transfers, triage services, “Fit to Fly” assessments, teaching sessions and responding to our clients needs within the UK.

EXPERIENCE AND KNOWLEDGE:

 E Essential     D Desirable

• Min 3 – 5 years post qualification as a HCPC paramedic
• Basic I.T. skills (E)
• Ability to speak fluent English (E)
• Ability to speak languages other than English (D)
• Full driving licence and own reliable transport (E)
• Smart, professional appearance and conduct (E)
• Teaching or management qualification (D)
• Knowledge and understanding of JESIP (D)

QUALIFICATIONS, TRAINING AND EXPERIENCE:

• Current registration with HCPC – with no investigations/suspensions current or pending
• Either I.H.C.D. or HE Para.
• Able to demonstrate Continuous Professional Development and ALS competencies

SKILLS AND ABILITIES:

• Ability to work actively within a team, but to work without supervision whenever necessary.
• Ability to identify and correct signs and symptoms of a deteriorating patient.
• Clear and concise communication skills, in particular when interacting with a patient.
• Attention to detail and the ability to record information accurately.
• Ability to make appropriate decisions quickly.
• Ability to remain calm and professional if an individual becomes disruptive/aggressive.

MAIN PURPOSE OF THE JOB: 

As a Nurse or Paramedic, you will be part of a close team working together to use your clinical expertise and skills to take full responsibility of the health, safety and welfare of custodies within the court setting. You will be responsible for identifying appropriate interventions, maintaining records and providing clinical advice and guidance in a court setting.

Duties include:

• • Adhere to and implement CQC and local policies and procedures whilst working within the NMC/HCPC Code of Professional Conduct.
  • Apply critical analysis to the synthesis of complex information during the care process to provide accurate advice and health information and medication to patients in order to empower and enable them to act upon advice given.
  • Keep immediate and accurate records of service user enquiries to the service during the consultation.
  • Accurately document consultation notes in a timely fashion to allow for suitable clinical guidance and intervention.
  • Identify and use information sources to support and underpin clinical decision-making.
  • Recognise opportunities for providing health education during the consultation process and to supply such information either in person or by referring to appropriate health care providers as required.
  • Refer to Deputy Clinical Manager, peers or colleagues as necessary for advice, but to maintain accountability and responsibility for decisions made in relation to clinical calls and operational needs.
  • Demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
  • Maintain a working knowledge of standard procedures and escalate issues affecting service delivery as necessary.

QUALIFICATIONS, TRAINING AND EXPERIENCE:  

• Current registration with HCPC as a paramedic or NMC as a Nurse
• Previous experience of clinical autonomy 
• Able to demonstrate Continuous Professional Development

EXPERIENCE AND KNOWLEDGE:  

• Minimum 2 years post qualification as a paramedic 
• Evidence of consolidating post qualification practice 
• Primary and acute secondary care experience 
• Basic I.T. skills 
• Ability to speak fluent English 
• Full driving licence and own transport 
• Smart, professional appearance and conduct 

SKILLS AND ABILITIES:  

• Ability to work actively within a team, but to work without supervision whenever necessary. 
• Ability to identify and correct signs and symptoms of a deteriorating patient.
• Clear and concise communication skills, in particular when interacting with patients and third parties. 
• Ability to influence a clinical situation.
• Attention to detail and the ability to record information accurately. 
• Ability to make appropriate and informed decisions quickly. 
• Ability to remain calm and professional in an intense working environment.