JOB TITLE
LOCATION
HOURS OF WORK
SALARY:
REPORTS TO
MAIN PURPOSE OF THE JOB:
The post holder will be responsible for:
- Delivering the day-to-day Medical Triage telephone service.
- Providing support to the clinical team.
- Assisting operations team on cases requiring clinical review.
- Supporting the Clinical Manager/Deputy Clinical Manager and deputising in their absence.
KEY TASKS AND RESPONSIBILITIES:
- KEY TASKS AND RESPONSIBILITIES:
- Provide triage support service for our client who are managing detainees in UK Courts custody suites, delivering one of three main outcomes dependent on severity/ urgency of issues presenting:
- Provide clinical advice and guidance to the caller.
- Deploy one of our on-call clinicians to the court to attend to the detainee in person.
- Instruct the caller to arrange an A&E visit/ alternative disposition
- Accurately document triage consultation notes in a timely fashion within the Pharos platform, to allow for suitable clinical guidance and intervention.
- Use professional judgement at all times and with the support of clinical assessment software, provide skilled and effective assessment of patients presenting clinical need, through telephone consultation and operational requirement.
- Provide day-to-day support to the clinical team and assist other colleagues in the business as required.
- Conduct audits of medical equipment in kit bags and controlled drugs/ general drugs in accordance with the ‘Activities Matrix’.
- Conduct audits of Clinical Report Forms ensuring 100% are completed following operational processing in accordance with the ‘Activities Matrix’.
- Closely manage the Clinical Inbox throughout the day, responding promptly to enquiries and requests.
- Provide support to and deputise for the Deputy Clinical Manager in their absence in line with agreed levels of autonomy, responsibility and decision making.
- Adhere to and implement CQC and local policies and procedures whilst working within the HCPC Code of Professional Conduct.
- Maintain an up-to-date awareness of current policies and use acquired skills in mental health, child protection, safeguarding, duty of candour, medication enquiries and all other aspects of general healthcare.
- Refer to Clinical Manager, peers, or colleagues as necessary for advice, but to maintain accountability and responsibility for decisions made in relation to clinical calls and operational needs.
- Inform senior colleagues of any factors affecting delivery of the service as soon as they arise.
- Work with the management team to contribute to the continuous development and delivery of service within the guidelines and standards of the Care Quality Commission (CQC).
- Work independently within the constraints of professional and organisational policies and structures, taking responsibility and accountability for managing own workload, risk assessment and risk management.
- Actively participate in clinical supervision to facilitate personal and professional development.
- Facilitate and actively participate in the continuous quality improvement audit process to develop individual performance and achieve against set delivery targets.
- Maintain a healthy and safe work environment for self and colleagues.
- To undertake any other duties compatible with the grading of the post, as required.
- Provide triage support service for our client who are managing detainees in UK Courts custody suites, delivering one of three main outcomes dependent on severity/ urgency of issues presenting:
EXPERIENCE AND KNOWLEDGE:
E: Essential D: Desirable
- Minimum 5 years post qualification as a paramedic or nurse (E)
- Evidence of experience within a clinical triage setting (E)
- Evidence of consolidating post qualification practice (E)
- Remote/ telephone triage experience (D)
- Good I.T. skills (E)
- Ability to speak fluent English (E)
- Ability to speak languages other than English (D)
- Full driving licence and own transport (E)
- Smart, professional appearance and conduct (E)
QUALIFICATIONS, TRAINING AND EXPERIENCE:
- Current registration with HCPC or NMC
- Either I.H.C.D. Dip Para or adult nursing.
- Able to demonstrate Continuous Professional Development
SKILLS AND ABILITIES:
- Ability to work actively within a team, but to work without supervision whenever necessary.
- Strong leadership qualities.
- Self- motivating with the ability to prioritise workload.
- Clear and concise communication skills, in particular when interacting with patients and third parties.
- Attention to detail and the ability to record information accurately.
- Ability to identify and manage signs and symptoms of a deteriorating patient.
- Ability to influence a clinical situation remotely.
- Ability to make appropriate and informed decisions quickly.
- Ability to remain calm and professional in a busy working environment.